Highlights from the results of this year’s survey
include:
Within the sector, confidence in and experience of
Functional Skills is at an all-time high. The position re GCSE is the complete
opposite, with confusion over policy, a lack of experience and very limited
confidence that GCSE is the right qualification for learners within the sector.
Awarding Organisations have improved customer
satisfaction for Functional Skills with more than 75% of all respondents
declaring they are very or quite happy with their provider. C&G and Pearson
have almost established a duopoly supplying more than 80% of all institutions
in the FE and WBL sector. Many of the smaller awarding organisations find
success in other sectors away from the mainstream.
The market for assessments, diagnostics and
resources is dominated by BKSB and ForSkills/Guroo with
more 90% of all respondents saying they used one or the other. In terms of
supplier performance, respondents overwhelming nominated ForSkills/Guroo as
their supplier of choice in all 8 categories of resource type and use.
For the first time, the survey asked about
e-portfolio use and about half of respondents said they used a system. The
three largest systems mentioned were OneFile, Smart
Assessor and SkillsPortfolio. Results
show that customer satisfaction with e-portfolios is high at 80%+ with the one
exception being users of Smart Assessor systems.